Job Description
Call Center Manager | New Bay Remodeling
Location: Clearwater, FL
Full-Time
About Us:
At New Bay Remodeling , we’re transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems — and we’re growing fast.
The Opportunity:
We’re seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you’re a proactive leader with a passion for customer experience and team success, we want to hear from you.
What You’ll Do:
Lead, train, and manage a high-performing team of Call Center Representatives
Oversee daily operations and appointment scheduling for our sales team
Confirm customer appointments and ensure scheduling accuracy
Manage inbound and outbound call flows
Maintain top-tier customer service standards
Monitor and meet performance goals, quotas, and KPIs
Work closely with sales and operations to optimize results
What You Bring:
Prior experience managing a call center or customer service team
Strong communication, coaching, and conflict resolution skills
Comfortable with evening and weekend availability
Tech-savvy with solid computer and CRM skills
Goal-driven mindset with a commitment to excellence
Why Join Us:
Competitive salary with performance-based bonuses
Supportive team culture in a growing company
Opportunities for advancement and professional development
Take the next step in your career and be part of a company that’s redefining the industry.
Apply today and lead a team that makes a difference, one call at a time.
Powered by JazzHR
i2dbmK2nvH
...diploma/GED or Bachelors in one of the natural sciences such as chemistry, biology or physics. Familiarity with general chemistry, microbiology, or clean room operations Prior manufacturing experience Prior experience with cGMP operations or aseptic technique...
...commutable distance to one of these locations. ** As a Sebia System AWS and Cloud Administrator you are responsible for designing, implementing, and... ...documentation on Confluence. Support users (local and remote) on all hardware (desktop, printers, tablets, smartphone,...
...Paid Time Off (PTO), Medical/Dental Insurance, Flexible Spending Account, and Life Insurance. Summary of Role: As a Driver Manager in our Terminal Operations team, you will play a critical role in ensuring the safety, compliance, and efficiency of our linehaul drivers...
...Competitive salary Flexible schedule Opportunity for advancement Profit sharing ROLE DESCRIPTION: As an Receptionist - State Farm Agent Team Member for John Leung - State Farm Agent, you are vital to our daily business operations and customers success. You grow...
...application process on the follow-up screen.Job Title: Digital Video InternDepartment: KSE DigitalBusiness Unit: KSELocation: Denver, CO... ..., logging, video editing and production. Available to work game nights. Strong creativity, excellent communication skills, willingness...