RTD Talent Solutions is currently representing one of South Florida's premiere healthcare groups with more than 50 years of operations that is seeking a Call Center Manager. This is a permanent, full-time, on-site role base out South Florida.
The Call Center Manager oversees the daily operations of the call center team, ensuring efficient, courteous, and high-quality service to patients, providers, and internal stakeholders. This role includes staff supervision, performance monitoring, and process improvement, with a focus on appointment scheduling, referral coordination, and general patient inquiries.
Key Responsibilities:
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