Job Description

Application window expected to close on 4/25/25

While some may call it a trick, we know it’s something more. At Cisco Meraki, magic is the result of our people’s energy and passion. It's crafted by the innovation, collaboration, and drive of our team, who together build a dynamic community and empower us to address interesting challenges for our customers. We see it unfold as technology seamlessly integrates, challenges transform into intuitive solutions, and everyone is valued for their outstanding contributions.

At Cisco Meraki, we empower organizations of every size and industry to build seamless, impactful digital experiences for their customers and teams. Our innovative platform simplifies complex technologies, making them feel effortless—almost like magic. We thrive with a culture of collaboration, inclusivity, and flexibility. This approach enables us to create secure, accessible, and forward-thinking solutions that make a difference. By fostering an environment where creativity and diverse perspectives are celebrated, we help passionate individuals focus on what matters most: driving meaningful outcomes in an increasingly connected world.

As Senior Manager of Technical Marketing Engineering for the Network Platform team, you will collaborate with leadership and product teams across the company to shape the Cisco Networking experience and platform.

Cisco is changing the way the industry thinks about networking, and you will own the charge to continue the evolution. Teaming up with forward-thinking engineers, designers, and delighted customers, you will help ensure we have flexible buying options that span from SMB to Enterprise and Service Providers. You will work closely with the executive team to build a successful strategy and collaborate with our distinguished sales, marketing, and partner teams to ensure market adoption and rapid growth.

You will have a significant impact on one of the fastest-growing connected hardware companies in the world, reach a global customer base, and work on groundbreaking cloud-managed hardware.

Responsibilities:

1. Attract, build, and run a diverse team of dedicated TMEs supporting our Network Cloud Platform with a focus on platform scale, AI infrastructure, and security.
2. Improve productivity by evolving the team structure to enable efficient execution of TME work.
3. Stay on top of industry trends and understand the landscape. Work with senior PMs/TMEs on the team to investigate feature/platform innovations that make valuable contributions to a broad range of customers.
4. Thoughtfully assign incoming technical projects based on skills and availability, provide ongoing feedback, and remove roadblocks.
5. Plan and track timelines for the team, ensuring efficient execution and communicating to relevant partners and leadership when things change.
6. Work with our dedicated engineering teams on the direction of our cloud architecture to best handle the scale, performance, and reliability that our customers trust.
7. Working alongside Engineering and PM to craft a feature development strategy that satisfies Cisco Networking’s largest customers while maintaining core simplicity.
8. Review/prioritize customer-reported bugs and critical issues and establish a plan to address them.
9. Drive development and creation of impactful technical collateral to better enable our support, sales engineers, customers, and partners.
10. Evangelize Network Platform through participation in industry customer and partner events.
11. Maintain a strong customer focus. Drive a culture of sharing user/customer feedback with Engineering to build features that will have the biggest impact on our customers.
12. Meet with customers and prospects, share our vision, and understand their needs.

Qualifications:

1. 8+ years of technical work experience in B2B SaaS.
2. 5+ years of experience in cloud technologies and software development.
3. 3+ years of people management experience building, leading, and mentoring impactful teams.
4. Excellent communication skills and ability to communicate complicated concepts to non-technical audiences.
5. Experience working multi-functionally on large projects with multiple engineering teams.
6. Entrepreneurship, can do attitude, and ability and willingness to make an impact.
7. Deep understanding and familiarity with networking technologies.
8. Passion for solving technical problems in creative ways.
9. BA/BS in Information Systems, Computer Science, Engineering, or related degree.
10. Deep passion for mentoring, coaching, and growing people.

At Cisco, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.

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