Job Description

As the Manager of Sales Operations, you’ll be the glue between our front-line sales team and leadership, working side-by-side to optimize performance and scale our operations. You’ll focus on enabling our sales team to close deals faster, leveraging data to uncover opportunities, and building scalable processes in a dynamic, growth-oriented environment. This role is pivotal in modernizing our tech stack, including tools like Gong, and enhancing our existing platforms (HubSpot, Salesforce, Seismic, Zoho). You’ll be a trusted partner to sales reps, managers, finance, marketing and other cross-functional teams. This hands on role also leads a global team of sales operations analysts, sales enablement resources, and a quote desk. Key Responsibilities: Partner with Sales: Collaborate directly with account executives and sales leaders to understand their needs, refine workflows, and remove friction from the sales process. Enablement & Adoption: Partner with enablement teams to roll out training, playbooks, and tools (via Seismic or Zoho) that empower reps to sell smarter and faster. Tech Stack Modernization: Lead the evaluation, selection, and implementation of modern enterprise sales tools (e.g., Gong for conversation intelligence, CPQ systems) to boost productivity and insights. Process Optimization: Design and streamline sales processes to support a scaling business, ensuring they’re intuitive, efficient, and aligned with front-line sales realities. Data-Driven Insights: Build and maintain dashboards (using Salesforce, HubSpot, or Seismic) to deliver real-time performance metrics, pipeline visibility, and actionable insights for sales reps and leadership. Help us answer questions we didn’t even know we needed to ask! Sales Forecasting & Planning: Work closely with sales leaders to create accurate forecasts, territory plans, and quota models that reflect market opportunities and team capacity. CRM & Tool Management: Oversee and optimize our tech stack (Salesforce, HubSpot, Seismic, Zoho), ensuring data accuracy, user adoption, and seamless integrations. Cross-Functional Collaboration: Bridge sales with marketing, product, and finance to align on go-to-market strategies, lead handoffs, and revenue goals. Team Mentorship: Guide a small global sales ops team, fostering a collaborative, problem-solving culture that prioritizes impact and growth. Quoting: ensure quotes are provided quickly and accurately to match sales momentum while relentlessly focusing on simplifying and improving the process Scalability Focus: Build processes and systems that scale with our business, from startup agility to enterprise-grade efficiency. Qualifications: Bachelor’s degree in Business, Marketing, or related field; MBA a plus. 4+ years in sales operations, business operations, or a similar role, ideally in a high-growth startup or scaling company. Experience with SaaS, B2B and Enterprise Software sales Hands-on experience with our tech stack: Salesforce, HubSpot, Seismic, and/or Zoho; familiarity with tools like Gong, Aligned, Trumpet, Reprise, etc, is a strong plus. Proven track record of collaborating with sales teams to solve problems and drive results. Strong analytical skills, with expertise in building dashboards and translating data into practical insights. Experience selecting and implementing sales tools, with a focus on user adoption and ROI. Exceptional communication and relationship-building skills to work closely with sales reps, leaders, and cross-functional teams. Comfortable in a fast-paced environment, with the ability to prioritize and adapt to evolving needs. Leadership experience, even if informal, with a passion for mentoring and fostering teamwork. Proficiency in Microsoft Office (Excel, PowerPoint) and sales analytics tools. Preferred Qualifications: Prior direct sales experience is helpful Familiarity with safety or security solutions is preferred, but not required

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