Job Description

Job Description

Job Description

OVERVIEW

Provide courteous and professional services to donors by assisting at the dock with their donations, processing the donations, and stocking the items to ensure the success of the SVdP mission.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receiver-Stocker:

• Presents a professional, clean appearance and provide courteous service to all customers and donors
• Responds quickly to bell for customer service needed at dock
• Assists customers lifting the donated items
• Utilizes resources to assist with heavy lifting, such as hand truck, electric forklift (must be certified) or other staff to help
• Assists drivers with unloading of large and heavy donated items and with loading of items for recycling or delivery
• Follows pricing guidelines to properly mark items for sale
• Brings items out to floor for display and stocking
• Assists customers loading items in vehicles
• Other duties as assigned

Organization Mission and Policies:

• Supports and demonstrates excellent customer assistance by following the SVdP Customer Service Motto to “ S erve our V aluable Customers with D istinction and P urpose” which defines “our valuable customers” as both internal and external; i.e. co-workers, neighbors, donators, vendors, organizational contacts and thrift store consumers.

CORE VALUES AND COMPETENCIES

The following values and competencies are required expectations for an individual to perform this job successfully.

• Vision – The ability to visualize and articulate a future for the organization and to consider this view in decision-making.
  1. Understands and articulates the vision for the Society
  2. Communicates the vision and strategy to employees, the board, volunteers, customers
  3. Maintains a focus on the vision while balancing day-to-day operations
• Business Acumen – The capacity to critically identify, analyze and use performance indicators that directly and indirectly affect the sustainability of the Society.
  1. Identifies and manages against key performance indicators
  2. Understands and considers the financial dynamics of the Society and the industry in making decisions
  3. Weights the costs and benefits of decisions and adjusts appropriately
  4. Balances short term costs with long term viability
• Leadership – The ability to positively impact others generating commitment and high performance.
  1. Consistently demonstrates servant leadership and lives the Society values
  2. Inspires others to make a difference and contribute
  3. Creates an atmosphere of teamwork and collaboration: listens, fosters dialogue and facilitates joint problem solving
  4. Recognizes and respects individual differences, treating others with fairness, courtesy and good faith
  5. Admits mistakes, accepts feedback, demonstrates the capacity to work as part of a team
  6. Understands the impact of his/her own style and adjusts appropriately
• Communication – The ability to skillfully use interpersonal influence and create relationships characterized by dignity and respect.
  1. Keeps self and others informed and up-to-date on projects, customers, volunteers, Board decisions and state of the Society
  2. Skillfully manages conflict, demonstrating and encouraging open, honest and respectful communication and seeking the common good
  3. Understands and empathizes with others
  4. Communicates with and responds to customers, volunteers, fellow workers, and other in a professional, timely, helpful and courteous manner
• Results Orientation – The ability to prioritize and focus on getting things done efficiently, effectively and in a timely way.
  1. Sets challenging and realistic goals for self and others
  2. Prioritizes work to focus on the most important items
  3. Pitches in to help others get things done
  4. Demonstrates responsibility and accountability for achieving goals and results
  5. Supports others in achieving results and shares responsibility and accountability
  6. Adheres to SVdP Handbook policy regarding attendance, punctuality and time-off requests
• Continuous Improvement – The drive to ensure personal and organizational competitiveness through continuously improving.
  1. Stays up-to-date on advances in the industry in order to improve Society operations
  2. Shares expertise and knowledge to support the growth and development of others and enabling them to grow and improve in performance
  3. Consistently applies knowledge and expertise to ensure high standards of performance
  4. Seeks and takes advantage of opportunities to increase knowledge and expertise of self and others

EDUCATION, CERTIFICATIONS AND EXPERIENCE

• Less than high school education or High School diploma or GED

SKILLS AND ABILITIES REQUIREMENTS

• Knowledge of:
  1. Reading comprehension (Intermediate level)
• Skills and Abilities:
  1. Oral and written communication to wide and varied audiences
  2. Customer service
  3. Follow directions
  4. Work on multiple projects at once in fast-paced environment
  5. Attention to detail
  6. Work a flexible schedule
• Physical:
  1. Frequently lift and /or move up to 50 pounds and occasionally lift up to 100 pounds
  2. Regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk or hear
  3. Occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl
  4. Occasionally works near moving mechanical parts, if applicable.
  5. Occasionally works in high precarious places.
  6. Occasionally exposed to outdoor weather conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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