Service Operator Job at CarMax, Buford, GA

dGJtMU5VWFNRaDh4ckdKRk4xcXVkS3VEV2c9PQ==
  • CarMax
  • Buford, GA

Job Description

Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes. Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. Assist Customer Advisors/Service Consultants with customers when needed. Answer basic service department questions, schedule service appointments, route customers’ calls. Provide written messages to the responsible party in a timely manner. Complete reminder calls for customers scheduled for an appointment. Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments. Contact customers with Repair Requests to schedule appointments. File repair orders and all supporting documentation daily. Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines. Ensure the loaner log and dealer tags are always in compliance with audit requirements. Accountable to Associate 1 Competency Model. Demonstrate exceptional interpersonal, communication, and customer service skills. Demonstrate exceptional telephone etiquette and active listening skills. Execute Retail Service Standardized Work. Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. Maintain or exceed the CarMax guidelines for customer satisfaction. Read, interpret and transcribe data in order to maintain proper records. Intermediate computer skills including spreadsheet knowledge. Successfully work with associates in other departments within the store. Perform multiple duties in a high-energy, fast-paced working environment. Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone. Stay current in CarMax provided training in all areas of the Service process. Possess intermediate computer skills. Primarily indoor environment; may include working at times in noisy conditions. May require sitting or standing for extended periods of time. Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days. Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas. Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.

By applying, you consent to your information being transmitted by Jooble to the Employer, as data controller, through the Employer’s data processor SonicJobs.
See Sonicjobs Privacy Policy at and Terms & Conditions at and SonicJobs Privacy Policy at and Terms of Use at

Job Tags

Full time, Flexible hours, Night shift,

Similar Jobs

BruntWork

Remote Inside Sales Representative Job at BruntWork

 ...revolutionizing how people connect with their dream homes and investment opportunities. This...  ..., performance-based environment. Youll work with qualified leads using established...  ...Permanent work from home Immediate hiring Steady freelance job ZR_24456_... 

Sheridan School District, AR

Special Education Director Job at Sheridan School District, AR

SHERIDAN SCHOOL DISTRICTDIRECTOR OF SPECIAL EDUCATIONJOB DESCRIPTIONTERMS OF EMPLOYMENT: 1. 240 day contract (12 month).2. Job Type: Licensed Administrator with Special Education certification.3. Reports to: Superintendent of Schools.4. Salary based on district... 

Consolidated Medical Travel

Travel Pharmacist - $3,526 per week Job at Consolidated Medical Travel

Consolidated Medical Travel is seeking a travel Pharmacist for a travel job in Peridot, Arizona. Job Description & Requirements ~ Specialty: Pharmacist ~ Discipline: Allied Health Professional ~ Duration: 13 weeks ~40 hours per week ~ Shift: 10 hours, days...

Matchstick

Teacher/Mentor Job at Matchstick

 ...powerful character education, leadership development, and consistent mentoring, we empower students to rise above challenges and become...  .... Our team members step into students lives not just as teachers, but as trusted mentors and role models, offering guidance, encouragement... 

Albany Medical Center

Medical Assistant - GF Pediatric Subspecialties Job at Albany Medical Center

 ...Job Description Department/Unit: HBD - Pediatrics Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 Medical Assistant Pediatric Specialties 22 New Scotland Ave Albany Monday to Friday 830 a.m. to 5 p.m. No weekends...