Job Description

Job Description

TOGETHER, WE DELIVER HIGH-QUALITY SOLUTIONS

At Hercules Sealing Products we are the premier name in the aftermarket hydraulic equipment repair parts sector. As a cornerstone of the fluid power industry, we leverage decades of expertise to meet the demands of partners worldwide, embodying the essence of a global leader originating from a foundation of unparalleled service and quality. We're excited about the future and committed to continuing this legacy.

Our success is deeply rooted in the caliber of our team members. We are committed to fostering a workplace culture that prioritizes employee development, encourages collaborative teamwork, and offers stimulating tasks paired with meaningful rewards for accomplishments.

Our culture is anchored in the values of H umble Servant Leadership, E ngaging Environment, R espect, C ustomer Centric, U ncompromised Integrity, L everaging Our Skills, E mbrace New Ideas, and S urpass Expectations.

To be considered for this opportunity, you must reside and be authorized to work within the United States. This is an on-site position with working hours from Monday to Friday, approximately 10:00 AM to 7:00 PM. Occasional on call/remote/weekend hours as required. This position requires candidates to be located within the Kentuckiana area. Relocation support is not available.

About This Role:

Join our dynamic team in Louisville, Kentucky, and play a vital hands-on role in ensuring the smooth and efficient operation of our fast-paced, automated distribution center. As our on-site Systems Administrator , you'll be the first point of contact for our end-users, providing crucial technical support in a predominantly Windows Active Directory environment. You'll be responsible for maintaining our critical hardware and software systems, robotics and automation equipment, contributing directly to our long-range plans with timely and cost-effective solutions that minimize impact on our daily operations.

What You’ll Be Doing:

• Be the Go-To for User Support: Provide exceptional first-line technical support to end-users, diagnosing and resolving a wide range of hardware and software issues. Act as a knowledgeable liaison with hardware and software vendors when needed.
• IT Team Partner: Offer one-on-one coaching and promote cybersecurity awareness among our users. Partner with all teams to drive operational excellence.
• Maintain and Optimize Our Network: Implement, configure, administer, and support our Local Area Network, including meticulous maintenance of user and group profiles within Microsoft Windows Server and Active Directory.
• Master Microsoft Technologies: Administer and support our Microsoft environment and ensure the smooth operation of Windows-based workstations (both PCs and laptops).
• Support Warehouse Operations: Provide essential technical assistance for our Warehouse Management Software to facilitate efficient troubleshooting.
• Safeguard Our Data: Implement and manage robust backup and recovery procedures and contribute to our disaster preparedness strategy.
• Keep Our Hardware Running Smoothly: Provide hands-on support for a variety of warehouse devices, including Android tablets, RF scanners, barcode printers, as well as desktop and laptop computers. Conduct preventative maintenance on thermal printers, projectors, and all IT related equipment.
• Manage Telecommunications: Configure phone endpoints (handsets and softphones) and perform basic troubleshooting of phone/network circuits. Manage network cabling as needed.
• Track and Manage Assets: Maintain accurate records of hardware assets and ensure software licensing compliance.
• Ensure System Reliability: Proactively monitor system performance, including tracking system resources. Respond promptly to system alerts to maintain smooth and efficient automated processes.
• Contribute to Business Success: Undertake any other functions necessary for the efficient operation of the IT department, as directed.
• All tasks as assigned.

Entry Level Requirements:

• Associate degree in Computer Information Sciences, and/or equivalent practical, and/or relevant certifications such as: CompTIA A+, Network +, Security +, CISSP, CISM.
• Minimum of two years of hands-on experience in a Distribution/Manufacturing environment, with a solid understanding of inventory management, shop floor operations, shipping processes, and sales workflows.
• Proven technical proficiency in Microsoft Windows Server and Workstation environments, Active Directory, and networking principles.
• Working knowledge of networking concepts, cybersecurity best practices, and the Microsoft 365 suite.
• Familiarity with VPN and remote work technologies, as well as mobile device management.
• Demonstrated experience supporting various printer types, labeling systems, and barcode technology.
• Physical ability to lift equipment weighing up to 45 pounds, climb ladders, and work in various positions (including crawling) for system and network cabling tasks.

Preferred Skills:

• Bachelor’s degree in computer information sciences, or related.
• 3-5+ years of hands-on experience in a Distribution/Manufacturing environment, with a solid understanding of inventory management, shop floor operations, shipping processes, and sales workflows.
• Experience supporting warehouse automation technologies, such as robotics, RF guns, barcode printers, and PLC systems is highly desirable.

What We Offer (subject to eligibility requirements):

• Competitive salary
• Health, Vision & Dental Insurance – low premiums
• PTO, paid holidays
• 401k with company match component
• Career development opportunities
• Full tuition reimbursement
• Engaging culture; celebrating the wins and important employee milestones

This company participates in E-Verify, an online program that verifies employment eligibility. As part of our hiring process, we will electronically verify the employment eligibility of newly hired employees.

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