Customer Care Specialist
Location: The first 2 weeks will include onsite training, after the training period will work 100% remotely, onsite location is 10920 Wilshire Blvd, Suite 900
Shift: Monday - Friday with rotation weekends and Holidays. Schedule will be an 8 hour shift between 7a - 6p
Duration: 3 month contract
Pay Rate: $25-30hr
Job Description:
The Customer Care Specialist is a dynamic customer service role that encompasses all aspects of frontline application, technical, and infrastructure support along with the respective escalation pathways. There are multiple customer entry points to ISS Customer Care ranging from: phone, face-to-face, email, self-service ticketing, chat, and text. The Customer Care Specialist is expected to navigate them all with fluidity and utmost professionalism. Additionally, Customer Care Specialists monitor and manage numerous alerting services and are expected to follow escalation protocols and defined policies and procedures day-to-day 24x7. Perform Lead duties, as assigned/scheduled.
Tier 1 Support (Password Reset, DUO Enrollment, Ticket Creation for calls that are Tier 2)
Knowledge of Win and MAC are a plus, would kindly request a typing speed of 50+ WPM (Will need to type as they are speaking with endusers)
UCLA’s ticket Management system is ServiceNow and they will be providing training to selected contractors.
Contractors to receive between 25-45 calls per day.
REQUIRED:
-Prior experience as a Tier 1 support representative
-Comfortable with being on the phone
-Able to type 50+ WPM
...Sails is an award-winning restaurant where warm, old-world hospitality meets beach chic dcor and elegantly relaxed surroundings that... ...family meal. Referral bonus program. We cover the cost of visa and flight. If you are ready to bring your skills and passion...
...On-site Position Qualifications: Licensure by the Texas State Board of Examiners for Speech Pathology and Audiology as a Speech-Language Pathologist Assistant Bachelor's Degree in Communication Disorders from an accredited college or university Valid...
...SUMMER INTERNSHIP FOR SOFTWARE DEVELOPER We are looking for some green and aspiringdevelopers to join our team for the summer to get... ...as tasks assigned by mentors. It is encouraged during your apprenticeship to take on personal learning for our techstack, though it is...
...pay, great benefits, and the perfect place to launch and grow your career. Job Responsibilities We are seeking an Electrical Project Manager to join our construction firm. As part of our team, you oversee multiple crews and implement the installation of large-...
Job Description A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens,...